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QUESTION 11
The MacBook Pro (17-inch, Mid 2010) requires the use of a _____ to properly align the display clamshell’s clutches and hinges with the top case during replacement.
A. Torx Plus Tamper 6 screwdriver
B. Wedge-shaped service fixture
C. Tri-lobe #0screwdriver
D. Torx T-6 screwdriver
Correct Answer: B QUESTION 12
When removing the logic board from a Mac mini ( Late 2009 ) you should always place the logic board ____ to avoid damaging its EMI clips.
A. upside down
B. inside a metal box
C. on the antistatic foam
D. on a shielded ESD bag
Correct Answer: C QUESTION 13
You are preparing to replace RAM inside inside a Mac mini ( Mid 2009 ). What tool should be used for this procedure?
A. Putty knife
B. Your hands
C. Philips #00 screwdriver
D. Mac mini ( Mid 2010 ) Logic Board Removeal Tool
Correct Answer: C QUESTION 14
A customer is trying to use her iMac (21.5-inch, Late 2009) as an external display in Target Display Mode, with a MacBook (13-inch, Late 2009), using a Mini DisplayPort cable. This configuration is not working. What should you tell this customer?
A. The Mini DisplayPort cable will need to be replaced.
B. The iMac (21.5-inch, Late 2009) logic board will need to be replaced.
C. The iMac (21.5-inch, Late 2009) does not support Target Display Mode.
D. Press F2 after connecting the MacBook to the iMac (21.5-inch, Late 2009)
Correct Answer: C
QUESTION 15
Your customer says his MacBook (13-inch, Late 2009) did not come with Apple Remote. How should you handle this situation? SELECT ALL THAT APPLY
A. Escalate to Apple Customer Relations.
B. Order an Apple Remote as a service part.
C. Inform the customer that the computer does not come with remote.
D. Inform the customer that the computer does not support an IR remote.
Correct Answer: CD
QUESTION 16
You are preparing to replace the logic board inside an Mac mini (Mid 2010). What should you used for this procedure?
A. Putty knife
B. Torx T-6 screwdriver
C. Philips #00 screwdriver
D. Wedge-shaped service fixture
E. Mac mini (Mid 2010) Logic Board Removal Tool
Correct Answer: E
QUESTION 17
A customer has an issue with his iMac (21.5-inch, Mid 2010) and a paired Magic Trackpad. After pairing four additonal Bluetooth devices, his Magic Trackpad now functions erratically. What should you tell this customer?
A. The Magic Trackpad will need to be repaired.
B. The iMac will need its Bluetooth module replaced.
C. Turn off the other Bluetooth devices when not using then.
D. Turn off AirPort when using multiple Bluetooth devices.
Correct Answer: C
QUESTION 18
When handling the glass panel of iMac (21.5-inch, Mid 2010) or iMac (27-inch, Mid 2010) it is important to wear ____ gloves.
A. latex
B. nitrile
C. rubber
D. lint-free
Correct Answer: D
QUESTION 19
The logic board inside a MacBook (13-inch, Late 2009) contains JST connectors. These should be disconnected by carefully ____.
A. lifting the connector straight up from the board
B. lifting the connector straight out to the side
C. removing each connector wire separately
D. cutting the cable’s wires at the connector
Correct Answer: A
QUESTION 20
You are installing a new MagSafe board in a MacBook (13-inch, Late 2009). You find that the MagSafe port is off-center and a power adapter does not seat securely when connected. What should you do to correct this?
A. Get another MagSafe board. The one is being used is defective.
B. You must replace the MagSafe board and top case as a matched pair.
C. Connect an unplugged power adapter cable to verify MageSafe port alignment
D. Loosen the logic board screws and push the entire assembly closer to the case edge.
Correct Answer: C
QUESTION 21
What capabilities do MacBook Air and Mac mini Server (Late 2009) have in common? SELECT ALL THAT APPLY
A. Target Disk Mode
B. Remote installation
C. Optical disc sharing
D. Multiple USB 2.0 ports
E. Dual internal hard drives
Correct Answer: BC
QUESTION 22
When troubleshooting ‘Hard Drive Read-Write’ issues in a MacBook Pro (15-inch, Mid 2010), what TWO things are UNLIKELY to be the cause of these issues? SELECT TWO
A. SATA cable
B. Logic board
C. Hard drive
D. LCD
E. Fan
Correct Answer: CD
QUESTION 23
When troubleshooting ‘Ethnet Port’ issues in a MacBook Pro (15-inch, Mid 2010), what TWO things are UNLIKELY to be the cause of this issues? SELECT TWO
A. Battery
B. Logic board
C. Power adapter
D. Incorrect network settings
E. Bent pins on the connector
Correct Answer: AC QUESTION 24
When Photo Booth is launched on an iMac (27-inch, Mid 2010), an error message is displayed that the camera hardware cannot be detected. What is the first Quich Check troubleshooting step you should try?
A. Verify camera lens and glass penel are clean and free of contaminants.
B. Run Apple Service Diagnostic to verrify that the logic board is functioning properly.
C. Launch System Profiler and confirm that system’s USB hub and built-in camera are visible.
D. Launch iChat and confirm that the camera hardware cannot de detected in another application.
Correct Answer: C QUESTION 25
A customer’s iMac (21.5 inch, Mid 2010) is displaying vertical lines on the display. What is the first Quick Check troubleshooting step you should try?
A. Boot from the iMac’s install DVD to determine whether a potential software issue exists.
B. Verify if the issue is visible on an external display.
C. Replace the memory, then inspect the display.
D. Reeat the LVDS cable.
Correct Answer: B QUESTION 26
You are troubleshooting a “No Backlight” issue on an iMac (21.5-inch, Mid 2010). What is the first troubleshooting step you should try?
A. Check the software update.
B. Reset SMC and re-test to verify functionanlity.
C. Reset PRAM and re-test to verify functionality.
D. Connect an external display to see if the issue is visible on the external display.
Correct Answer: QUESTION 27
A Mac mini (Mid 2010) is unable to access network resources using its built-in, wired Ethernet port. Which of the following is an unlikely cause if this symptom?
A. Hard drive
B. Logic board
C. System settings
D. Operating system
Correct Answer: A QUESTION 28
An iMac (21.5-inch, Late 2009) has an issue where audio input using the built-in microphone is silent. During your Deep Dive, you determine that the microphone cable is damaged and requires replacement. What component should you order?
A. Logic board
B. Rear housing
C. MIcrophone cable
D. Microphone assembly
Correct Answer: D QUESTION 29
An iMac (27-inch, Late 2009) has an issue where optical discs inject and eject properly, but optical disc icons do not appear on the desktop in Finder. Which of the following is a Quick Check for this issue?
A. Reseat potical drive cable.
B. Check Finder preferences.
C. Test both CD and DVD media
D. Verify jumper is installed on drive.
Correct Answer: B
QUESTION 30
When troubleshooting ‘No Power’ issues in a MacBook Pro (15-inch, Mid 2010), what TWO things are UNLIKELY to be the cause of these issues? SELLECT TWO
A. Battery
B. Speaker
C. Opical drive
D. Power adapter
E. External peripherals
Correct Answer: BC
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