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What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?
A. Replace the optical drive.
B. Replace the optical drive cable.
C. Replace the optical drive bezel.
D. Disconnect all peripheral devices, especially the mouse.

Correct Answer: D QUESTION 38
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
A. Replace the logic board.
B. Try to start up from a bootable CD or DVD.
C. Reinitialize the hard disk and reinstall the Mac OS.
D. Replace the internal hard drive with a known-good hard drive.

Correct Answer: B QUESTION 39
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an eMac (USB 2.0)?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic

Correct Answer: D QUESTION 40
You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the computer. Which of the following special tools is recommended during this reassembly?
A. CRT discharge tool
B. Torque screwdriver
C. Spring tensioning tool
D. Jumper adjustment tool

Correct Answer: B QUESTION 41
You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?
A. Terminal
B. Network Utility
C. Process Viewer
D. System Profiler
E. Apple Hardware Test

Correct Answer: D
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.

Correct Answer: A

This barrel-shaped screen image indicates a ___________ maladjustment.
A. keystone
B. pincushion
C. parallelogram
D. corner curvature

Correct Answer: B QUESTION 44
The Display Adjustment Utility adjusts geometry on which of the following products?
A. eMac
B. iMac G3
C. Apple Studio Display 17 (17″ LCD ADC)
D. Apple Cinema HD Display (23″ LCD ADC)

Correct Answer: B QUESTION 45
Exhibit: This screen image indicates a ___________ maladjustment.

A. keystone
B. pincushion
C. parallelogram
D. corner curvature

Correct Answer: A

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