Exam A
QUESTION 1 Question: 1
How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. Apple leader-led technician training course
C. Self-study AppleCare Technician Training purchased from Apple
D. Non-Apple courses or books
E. On-the-job training / apprenticeship
F. Self-taught
G. None of the above
Correct Answer: E
QUESTION 2 Question: 2
If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.)
A. Last week
B. Two or three weeks ago
C. One month ago
D. Two months ago
E. Three months ago
F. More than three months ago
G. Did not take an Apple leader-led course
Correct Answer: E
QUESTION 3 Question: 3
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. One or more of the Apple Digital Media Pro certifications
D. None
Correct Answer: D
QUESTION 4 Question: 4
Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
Correct Answer: A
QUESTION 5 Question: 5
On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before putting the machine to sleep
B. the machine is locked with a configured password after a specified amount of time
C. data stored in main memory will not be lost should the system shut down due to power loss while the machine is asleep
D. the user is prompted to save documents in any open applications before machine is put to sleep using the Sleep command from the Apple menu
Correct Answer: C
QUESTION 6 Question: 6
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.
Correct Answer: A
QUESTION 7 Question: 7
Which THREE of the following symptoms would be most likely resolved by performing a SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep
Correct Answer: ADE
QUESTION 8 Question: 8 Examine the exhibit. What does port does the number identify??
A. USB
B. FireWire
C. Sound In
D. MagSafe
E. Sound Out
F. ExpressCard
Correct Answer: D
QUESTION 9 Question: 9
Which TWO details are derived from entering an Apple product’s serial number into the Apple Support Web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports
Correct Answer: BC
QUESTION 10 Question: 10
According to Apple service manuals, what steps should you take before performing any take apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D
