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QUESTION 26 Question: 26
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Is your Mac connected to a network?
C. Can you open other AppleWorks files?
D. What version of AppleWorks are you using?
Correct Answer: C
QUESTION 27 Question: 27
A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?
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QUESTION 12 Question: 12
You require additional information about a specific problem with a customer’s Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?
C. User’s manual
D. Knowledge Base Correct Answer: D
QUESTION 13 Question: 13
A customer asks about RAM speed requirements to upgrade his Mac. What Apple resource should you refer this customer to?
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QUESTION 1 Question: 1
How did you prepare for this exam? (Choose all that apply.)
A. Apple Mac OS X Help Desk Essentials leader-led course
B. Apple leader-led technician training course
C. Self-study AppleCare Technician Training purchased from Apple
D. Non-Apple courses or books
E. On-the-job training / apprenticeship
G. None of the above
Correct Answer: E
QUESTION 2 Question: 2
If you took an Apple leader-led course to prepare for this exam, when did you take it? (Choose the closest answer.)
A. Last week
B. Two or three weeks ago
C. One month ago
D. Two months ago
E. Three months ago
F. More than three months ago
G. Did not take an Apple leader-led course
Correct Answer: E
QUESTION 3 Question: 3
What additional Apple certifications do you have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. One or more of the Apple Digital Media Pro certifications
Correct Answer: D
QUESTION 4 Question: 4
Examine the exhibit. What is this message?
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